Dear Dogwood Park Animal Clinic friends,
These are stressful times for all, and the last thing you need is to worry about your pet’s health while we navigate through the current health threat of COVID-19. That’s why at this time, we will continue to be open and will continue to honor all appointments.
In an effort to keep everyone – you, your pet, and our staff – safe and healthy, we will be providing curbside service to our clients, for both pets with appointments and also for picking up supplies like food and medication. Please text us upon your arrival and fill out a form, and we will send a team member to retrieve your pet from your car and bring your pet inside and/or to bring you your items for purchase.
For scheduled while-you-wait appointments, we will text you on your cell phone to discuss your pet’s recent history and the veterinarian’s findings while you wait in the comfort of your car.
Please make sure your pet is safely restrained with a leash and/or crate for dogs and a carrier for cats.
If you prefer not to wait, you may also drop your pet off with us. A doctor will examine your pet and we’ll contact you when your pet is ready to go home. To use this option, please call ahead for availability.
Curbside and drop-off services are being offered to limit your public exposure and still maintain your pet’s veterinary care. Think of them as VIP valet service for your pet!
IMPORTANT: If you’re feeling under the weather yourself or if you may have been exposed to someone with COVID-90, we ask you to please take very special precautions, for the safety of our staff, our clients, our patients – and for your own health, as well. We ask you to please either:
- Arrange for someone else to bring your pet in, or
- If your pet is scheduled for a wellness visit and isn’t sick, please call us to reschedule your appointment. You won’t be penalized for canceling an appointment due to illness or possible exposure.
We have always maintained extensive daily cleaning protocols to keep our facilities clean and sanitary. In addition to our regular cleaning we have also added additional disinfecting protocols for extra protection, per the CDC’s recommendations.
We recommend this Veterinary Partner FAQ for Pet Owners article for your reference:
Thank you very much for working with us as we find ways to continue caring for our patients while keeping everyone healthy and safe. Please call us if you have any questions or concerns; we’re happy to help!