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Veterinary Assistant
Dogwood Park Animal Clinic – Grovetown, Georgia
Dogwood Park Animal Clinic is looking for a skilled, dependable Veterinary Assistant to join our growing team.
We are a privately and locally owned small animal practice, and clinic culture is extremely important to us. We believe excellent patient care starts with a team that communicates well, respects one another, works hard, and genuinely enjoys working together.
We are looking for someone who brings both technical ability and the right attitude to the practice.
At Dogwood Park, our support staff are an integral part of the medical team. We believe in utilizing team members to the greatest extent of their training, skills, and abilities. Our assistants are expected to be active participants in patient care—not simply hold animals and clean rooms.
For someone who is competent, motivated, and wants to continue developing their veterinary skills, this is an opportunity to become an important part of a practice where your abilities will be recognized and utilized.
About Us
Dogwood Park Animal Clinic is a privately and locally owned small animal practice in Grovetown, Georgia. We provide comprehensive medical, surgical, dental, and preventative care while maintaining the personal relationships that make private veterinary practice special.
Our hospital is equipped with modern diagnostic and treatment capabilities, including:
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IDEXX in-house laboratory equipment
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Digital radiography
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Ultrasound
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Companion therapy laser
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Electrocautery
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Vessel sealer
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Electronic medical records and cloud-based practice management software
As our practice grows into a two-doctor hospital, we are looking for the right person to grow with us.
What You’ll Do
Veterinary Assistants at Dogwood Park are involved throughout the patient’s visit and may be responsible for:
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Obtaining accurate patient histories and communicating client concerns to the veterinarian
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Assisting with appointments and maintaining efficient patient flow
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Proper animal restraint and low-stress handling
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Collecting blood, urine, fecal, and other diagnostic samples based on training and competency
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Performing in-house laboratory testing
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Preparing samples for reference laboratory submission
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Assisting with digital radiographs
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Preparing patients for surgical and dental procedures
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Setting up and maintaining surgical and treatment areas
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Assisting with anesthesia and patient monitoring within the individual’s demonstrated training and abilities
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Monitoring hospitalized and recovering patients
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Administering medications and treatments as directed by the veterinarian and as permitted by law
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Maintaining accurate medical records
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Filling medications and assisting with prescription requests
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Educating clients on veterinarian-recommended medications, preventatives, treatments, and home-care instructions
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Maintaining appropriate cleaning, disinfection, and infection-control standards
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Restocking treatment areas and maintaining medical supplies
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Helping wherever needed to keep the hospital running efficiently
Responsibilities are assigned based on training, demonstrated competency, and applicable Georgia veterinary regulations.
We Utilize Our Team
We strongly believe that capable veterinary professionals should be able to use the skills they have worked hard to develop.
We encourage our assistants to learn, improve, and take ownership of their role in patient care. Team members who demonstrate competency may be given increasing responsibilities appropriate to their position and training.
At the same time, we take patient safety seriously. Being skilled also means knowing your limitations, asking questions when necessary, following established protocols, and being receptive to feedback.
We aren’t looking for someone who knows everything. We are looking for someone who wants to be excellent at what they do.
Clinic Culture Matters
Technical ability is important, but how you treat the people around you matters just as much.
We want a team where people help each other, communicate directly and respectfully, take responsibility for their work, and recognize that everyone is working toward the same goal.
Our ideal team member:
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Treats coworkers, clients, and patients with respect
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Communicates professionally and directly
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Helps teammates without keeping score
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Takes initiative and notices what needs to be done
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Accepts constructive feedback without becoming defensive
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Takes accountability for mistakes and learns from them
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Avoids gossip, unnecessary drama, and negativity
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Understands that no task is beneath any member of the team
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Can work efficiently without sacrificing patient care
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Remains calm and professional during stressful situations
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Takes pride in doing things correctly—even when no one is watching
We spend a significant portion of our lives with the people we work beside. Protecting a healthy, supportive clinic culture is a priority for us.
What We’re Looking For
Previous veterinary experience is strongly preferred, particularly for candidates seeking to enter the position at an advanced skill level.
We are especially interested in applicants who are already comfortable with skills such as:
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Venipuncture
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IV catheter placement
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Proper patient restraint
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Laboratory sample collection and processing
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Digital radiography
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Surgical preparation
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Anesthesia monitoring
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Medication administration
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Medical terminology and veterinary record keeping
We understand that applicants will have different strengths and experience levels. Skills can be taught and developed, but applicants must demonstrate reliability, good judgment, attention to detail, willingness to learn, and the ability to work well within a team.
Schedule
Our doctors see appointments and procedures Tuesday through Friday.
Current hospital hours are:
Tuesday & Thursday: 7:30 AM – 4:00 PM
Wednesday & Friday: 7:30 AM – 3:00 PM
Saturday & Sunday: Closed
Occasional additional hours may be necessary for meetings, training, patient care, or other hospital needs.
What We Offer
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Privately and locally owned practice
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No regular weekend shifts
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Consistent daytime schedule
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Paid holidays
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Employee pet-care benefits
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Continuing education and opportunities to develop additional technical skills
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Modern equipment and diagnostic capabilities
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The opportunity to actually utilize your veterinary skills
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A team that values experienced and capable support staff
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Opportunities for growth as our practice expands
Join Our Team
We aren’t simply looking for another person to put on the schedule.
We are looking for someone who is competent, compassionate, dependable, hardworking, and genuinely contributes to the culture of our practice.
If you want to be part of a veterinary team where you are expected to use your skills, continue learning, take responsibility for your role, and contribute to excellent patient care, we’d love to hear from you.
Please submit your resume along with a brief introduction telling us about your veterinary experience, the skills you are comfortable performing, and what you are looking for in your next practice.
How to Apply:
Practice Operations Manager
Dogwood Park Animal Clinic – Grovetown, Georgia
Dogwood Park Animal Clinic is seeking an experienced, confident, and highly organized Practice Operations Manager to help lead our growing privately owned practice.
This is a true leadership position.
We are looking for someone who can take ownership of the day-to-day operations of the hospital, lead our team, maintain an excellent client experience, and help ensure the practice remains efficient, productive, and financially healthy.
Our goal is to have a manager we can trust to run the practice when ownership is not physically present. The right person will be comfortable making decisions, solving problems, holding people accountable, and keeping the hospital moving forward without requiring constant direction.
About Us
Dogwood Park Animal Clinic is a privately and locally owned small animal practice in Grovetown, Georgia.
We are committed to providing high-quality, compassionate veterinary medicine while maintaining a healthy workplace for our team. As we grow into a two-doctor practice, strong leadership and consistent management will become increasingly important.
Clinic culture is a priority for us.
We want our employees to enjoy coming to work, feel appreciated, understand what is expected of them, and have the tools and support necessary to do their jobs well. At the same time, we believe a healthy culture includes accountability, professionalism, consistency, and high standards.
We are looking for a manager who understands how to balance both.
The Role
Our Practice Operations Manager will serve as the primary leader for the day-to-day non-medical operations of the hospital.
This person should be able to walk into the clinic, understand what is happening, recognize problems before they become larger issues, and take action.
Team Leadership & Accountability
Responsibilities include:
- Managing the daily performance and workflow of the veterinary support team
- Helping create and maintain appropriate staff schedules
- Establishing clear expectations and holding employees accountable
- Addressing attendance, punctuality, performance, communication, and behavioral concerns
- Conducting regular employee check-ins and performance evaluations
- Recognizing excellent performance and helping strong employees continue to grow
- Coaching employees when improvement is needed
- Helping resolve interpersonal conflicts professionally and promptly
- Identifying training needs and coordinating staff development
- Helping onboard and train new employees
- Promoting teamwork and communication between doctors, assistants, CSRs, and leadership
- Protecting and strengthening the culture of the practice
Our manager should be approachable and supportive but also comfortable having difficult conversations when necessary.
Keeping employees happy does not mean avoiding accountability. We want a manager who can build a workplace where good employees feel valued and supported while expectations remain clear and consistent.
Client Experience
The Practice Operations Manager will serve as a point of escalation for client concerns and should be capable of resolving difficult situations professionally without requiring ownership to become involved in every problem.
Responsibilities include:
- Addressing client complaints and service concerns
- Helping resolve communication problems
- Supporting CSRs with difficult client interactions
- Monitoring the overall client experience
- Identifying recurring complaints or service issues
- Helping develop systems that improve communication and client satisfaction
- Protecting the reputation and professional standards of the practice
We want someone who knows when they can solve a problem independently—and when something truly needs to be escalated to the owner or veterinarian.
Practice Operations
The Practice Operations Manager will oversee the systems that keep the hospital functioning efficiently, including:
- Daily hospital workflow
- Staff scheduling and coverage
- Inventory oversight
- Ordering and supply management
- Vendor relationships
- Preventing unnecessary waste
- Maintaining appropriate inventory levels
- Ensuring hospital policies and procedures are followed
- Identifying workflow bottlenecks and inefficiencies
- Helping create, implement, and maintain SOPs
- Coordinating equipment maintenance and service
- Ensuring appropriate opening, closing, cleaning, and operational procedures are completed
- Helping prepare for staff meetings and implementing decisions made by leadership
The goal is simple: the hospital should run well whether the owner is standing in the building or not.
Practice Growth & Financial Health
While this position is not primarily responsible for bookkeeping, banking, or accounting, the Practice Operations Manager will play an important role in monitoring the operational and financial health of the practice.
We want someone who understands that excellent patient care, employee satisfaction, client service, efficiency, and profitability are interconnected.
Responsibilities may include monitoring:
- Revenue trends
- Appointment volume
- Doctor and staff utilization
- Labor efficiency
- Inventory costs
- Cost of goods
- Missed or uncharged services
- Discounts and adjustments
- Appointment cancellations and no-shows
- Client retention
- Preventative-care compliance
- Scheduling efficiency
- Average transaction and other relevant practice KPIs
The Practice Operations Manager should be able to review practice data, recognize concerning trends, investigate why they are happening, and bring potential solutions to ownership.
We aren’t looking for someone to simply tell us that numbers went down.
We want someone who asks why—and helps determine what we can do about it.
Improving the Practice
A successful Practice Operations Manager should continuously look for opportunities to make Dogwood Park better.
That may mean identifying:
- Services we could offer more effectively
- Revenue that is being unintentionally missed
- Inefficient scheduling practices
- Inventory waste
- Areas where staff training would improve productivity
- Opportunities to improve client retention
- Better systems for reminders and follow-up
- Ways to improve workflow without sacrificing patient care
- Opportunities to increase profitability responsibly
We will never expect our team to push unnecessary services or compromise medical judgment to generate revenue.
Our goal is to operate a healthy, profitable veterinary practice by providing excellent medicine efficiently and capturing appropriate charges for the work we already perform.
What We’re Looking For
The ideal candidate is:
- A confident and capable leader
- Highly organized
- Dependable and trustworthy
- Comfortable making decisions independently
- Proactive rather than reactive
- Excellent at communicating with different personalities
- Comfortable addressing conflict
- Able to hold employees accountable respectfully
- Good at recognizing and developing talented employees
- Able to delegate rather than trying to do everything personally
- Detail-oriented without losing sight of the bigger picture
- Comfortable analyzing reports and operational data
- Interested in understanding the business side of veterinary medicine
- Able to identify problems and propose practical solutions
- Protective of a healthy workplace culture
- Able to maintain appropriate confidentiality
Experience
Previous veterinary management experience is strongly preferred.
Candidates with significant veterinary experience combined with demonstrated leadership or management ability will also be considered.
Experience with veterinary practice-management software, inventory management, scheduling, HR responsibilities, employee development, client-service recovery, and veterinary practice KPIs is highly desirable.
This is not an entry-level management position.
We need someone who is ready to take ownership of the role and lead.
What Success Looks Like
The right person in this position will allow ownership to spend less time managing the daily details of the hospital.
Success means:
- Staff know what is expected of them
- Problems are addressed instead of ignored
- Good employees feel appreciated and want to stay
- Poor performance is handled appropriately
- Clients receive consistently excellent service
- Doctors are supported and able to focus on medicine
- The hospital operates efficiently
- Important performance indicators are being monitored
- Opportunities for improvement are identified
- Ownership is kept informed without having to personally manage every situation
Ultimately, we want to reach the point where the owner can take time away from the clinic and feel confident that Dogwood Park is in capable hands.
What We Offer
- Privately and locally owned practice
- Significant autonomy within the management role
- Direct relationship with practice ownership
- Consistent weekday schedule
- No regular weekend shifts
- Paid holidays
- Employee pet-care benefits
- Continuing education and professional development
- Opportunity to help shape the future of a growing practice
- A workplace where leadership, initiative, and good ideas are valued
Join Our Team
We are not looking for someone whose only goal is to keep the schedule filled and put out fires.
We are looking for a leader who cares about the people, the clients, the patients, and the health of the business.
If you enjoy developing teams, improving systems, solving problems, and seeing a practice become stronger because of your leadership, we would love to talk with you.
Please submit your resume along with a brief introduction describing your management experience and your approach to team leadership, accountability, client service, and practice growth.
How to Apply:
Veterinary Associate
Customer Service Representative
Customer Service Representatives greet clients, set appointments, and process payments. They are the first person a visitor encounters when they visit our office, and as such should be calm and reassuring. Their tone and demeanor can help a pet owner and a pet feel less nervous about visiting the vet, which makes the experience easier for everyone.
Duties & Responsibilities
This job requires the ability to do the following work:
- Provide customer service such as greet clients, answer questions, process incoming patients, and handle payments.
- Answer phone calls, which may involve answering questions and screening and scheduling appointments.
- Handle incoming and outgoing text messages and email.
- Update patient charts.
- Enter data into a computerized medical records and billing program.
- Process credit card payments and create estimates.
- Fill and update patient prescriptions.
- Assist with pet supply purchases such as pet food, supplements, and grooming items.
- Maintain the cleanliness of the waiting room.
In addition to providing excellent customer service to clients and ensuring that front desk operations run smoothly, the receptionist acts as the primary greeter when a client enters the waiting room with their pet, alerts the appropriate technician or veterinarian of the client’s arrival, and processes the client’s payment at the conclusion of the appointment.